Return & Refund Policy

1. Return Window

We offer a straightforward return policy. You can request a return or replacement within 3 days (72 hours) of receiving your order.

2. Condition of Item

To be eligible for a return, the product must be completely unused, in its original packaging, with all factory seals intact, and include all manuals and accessories.

3. Damaged or Defective Products

If you receive a product that is damaged during delivery or has a manufacturing defect, please notify us via WhatsApp immediately on the same day. We will provide a free replacement or a full refund.

4. Refund Process

Approved refunds will be processed to your original payment method (e.g., Bank Transfer or Cash). Our team will coordinate the process with you directly to ensure a smooth return.

5. How to Request a Return

To initiate a return, simply contact us on WhatsApp at +974 7084 0814 or +974 7044 2988 with your Order ID and the reason for the return. Our team will guide you through the quick and easy process.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Personal care products (e.g., Shavers, Trimmers).
• Earphones, headphones, or wearables with broken seals.
• Items that have been physically damaged or misused by the customer.

If you have any questions, feel free to reach out to our support team on WhatsApp.